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EAP Services

To request payment for EAP services, click Submit EASI Form.

Submit EASI Form
New features coming May 20!
You’ll soon be able to register EAP cases and access case details and packets, as well as continue to submit EASI Forms, via this EAP Services portal.

Starting May 20, 2025, when you go to this EAP Services portal and sign in, you’ll see a list of your EAP cases instead of the EASI Form. You can simply locate the member and click the Submit EASI Form link for that case.

See how the new features will look! Review the My EAP Cases demo and user guide.

New features coming May 20!

You’ll soon be able to register EAP cases and access case details and packets, as well as continue to submit EASI Forms, via this EAP Services portal.

Starting May 20, 2025, when you go to this EAP Services portal and sign in, you’ll see a list of your EAP cases instead of the EASI Form. You can simply locate the member and click the Submit EASI Form link for that case.

See how the new features will look! Review the My EAP Cases demo and user guide.

Online EASI Form exceptions:

You must submit the EASI Form (PDF) by fax or mail only for the following EAPs.
 
  • Federal Aviation Administration Management Substance Abuse Evaluation referred case
    • Fax: 1-800-858-2771  
    • Address: Magellan Healthcare, Inc. PO Box 1899 Maryland Heights, MO 63043
  • Department of Transportation Substance Abuse Professional case
    • Fax: 1-888-656-5032
    •  Address: Magellan Healthcare, Inc. FOH Team MO22 PO Box 1899 Maryland Heights, MO 63043
  • Department of Energy or Nuclear Regulatory Commission Substance Abuse Expert case 
    • Fax: 1-888-656-5032  
    • Address: Magellan Healthcare, Inc. FOH Team MO22 PO Box 1899 Maryland Heights, MO 63043
  • Magellan employee EAP case
    • ​​​​​​​Contact 1-866-266-2376 for the custom EASI Form. Submission is by mail only.
If you need assistance, return to MagellanProvider.com and use the Chat with us button to reach a representative.

Online EASI Form exceptions:

You must submit the EASI Form (PDF) by fax or mail only for the following EAPs.