Chat Support

Federal Member

When starting a secure chat, choose Federal Member to reach Magellan’s dedicated service team to efficiently handle inquiries about:
  • Federal employee assistance programs (EAPs) – these cases have a MAT (registration) number that starts with “EAP” or “FED”
  • Members employed or covered by organizations such as:
    • Federal Occupational Health (FOH)
    • Centers for Disease Control and Prevention (CDC)
    • Federal Aviation Administration (FAA)
    • Washington Headquarters Services (WHS)
    • U.S. Air Force
    • U.S. Navy
    • Wildland Firefighter

General Support

Choose this option for general provider services and inquiries about:
  • Contracting, credentialing, billing, and provider updates
  • Website, login, and technical issues
  • Members employed or covered by a non-federal plan or program
If you are unsure, choose General Support and we will direct you to the proper team!