Chat Support - Provider Portal
Chat Support
Federal Programs
When starting a secure chat, choose Federal Programs to reach Magellan’s dedicated service team to efficiently handle inquiries about:
- Federal employee assistance programs (EAPs) – these cases have a MAT (registration) number that starts with “EAP” or “FED”
- Members employed or covered by organizations such as:
- Federal Occupational Health (FOH)
- Centers for Disease Control and Prevention (CDC)
- Federal Aviation Administration (FAA)
- Washington Headquarters Services (WHS)
- U.S. Air Force
- U.S. Navy
- Wildland Firefighter
General Support
Choose this option for general provider services and inquiries about:
- Contracting, credentialing, billing, and provider updates
- Website, login, and technical issues
- Members employed or covered by a non-federal plan or program