Support

EAP providers – Sign in or create an account on this portal to:

• Register an EAP case 

• Access EAP case details and packets

• Submit EASI Forms (reimbursement requests) 

Check out our brief videos demonstrating how to create an account (and connect it to your MagellanProvider.com account) and how to use the site’s features.

If you need assistance, visit MagellanProvider.com and select the ‘Chat with us’ button in the bottom-right corner of your screen. You will be asked to select one of two options to connect with the right team. For help selecting, read about the options below.

General Support:

Choose this option for general provider services and inquiries about:

• Contracting, credentialing, billing, and provider updates

• Website, login, and technical issues

• Members employed or covered by a non-federal plan or program

If you are unsure, choose General Support and we will direct you to the proper team!
 

Federal Program Support:

When starting a secure chat, choose Federal Programs to reach Magellan’s dedicated service team to efficiently handle inquiries about:

• Federal employee assistance programs (EAPs) – these cases have a MAT (registration) number that starts with “EAP” or “FED”

• Members employed or covered by organizations such as:

  • Federal Occupational Health (FOH)

  • Centers for Disease Control and Prevention (CDC)

  • Federal Aviation Administration (FAA)

  • Washington Headquarters Services (WHS)

  • U.S. Air Force

  • U.S. Navy

  • Wildland Firefighter