What you need to know about virtual credit card automatic opt in

(And how to opt out)

ECHO Health* is Magellan Healthcare’s vendor that processes claims payments (except for the Employee Assistance Program and Pennsylvania HealthChoices).

Virtual credit cards

ECHO’s provider portal automatically defaults to virtual credit card (VCC) payment, unless you opt out of this payment type.

To opt out of VCC payments:

• Visit echovcards.com to manage payments online, which includes an option to enroll for EFT.

OR

• Contact ECHO at the customer service number listed on the provider explanation of provider payment (EPP).

OR

• Contact the ECHO virtual credit card team at 877-705-4230.

If you opt out of VCC payments, make sure to use the remaining balance on any VCCs you received.

Why this matters

Magellan has noticed a trend of providers not using the payments issued to them via VCCs or leaving balances on VCCs. When this happens, payments must eventually be converted to paper checks, which causes undue delays in payment.

ECHO VCC’s are based on Taxpayer Identification Number (TIN) and billing locations. When a provider changes their billing location address, this action will trigger a new VCC.

When making address updates

If you need to update your financial address, update it with Magellan first before making address changes in the ECHO system or changing your payment options.

1. Magellan provider website: MagellanProvider.com
   1. After sign in, select Display/Edit Practice Information in the left menu, then click the Financial Address section of the page. Edit your address then Save.       
2. ECHO: providerpayments.com
   1. For help updating your address in the ECHO portal, access the Provider Payments Portal Quick Reference Guide after sign in by selecting the Help button.

 

*ECHO Health, Inc. is a subsidiary of Change Healthcare.